In an increasingly dynamic and competitive energy market, optimizing business and operational processes has become a critical priority for utility companies. Against this backdrop, Widergy , the leading technology company in the digitalization of the relationship between utility companies and millions of users in Latin America, announced its strategic participation in Expo Energía Perú 2026.
At this key industry event, the firm showcased its Artificial Intelligence (AI) powered ecosystem focused on the energy, gas and water sectors, expressly designed to transform traditional interactions into agile, digital and efficient experiences.
During the event, Widergy consolidated its presence through the "Demo Hub" interactive experience space, where attendees learned about the real impact of its solutions live.
Likewise, Pablo Garzón Duarte , the company's Commercial Director, gave a presentation on how Artificial Intelligence applied to customer service transforms the "last mile" of service, acting as a critical axis to protect and enhance the profitability of distributors.
The omnichannel platform with Artificial Intelligence sparked great interest among industry leaders by positioning itself as the strategic partner of major regional and local industry leaders such as Quavii de Promigas, Ensa Grupo EPM and Naturgy .
This comprehensive solution stands out for its ability to unify customer service across multiple channels, allowing users to interact through portals, mobile applications, and automated agents that resolve queries, manage payments, and explain invoices in a personalized way using natural language.
Furthermore, the platform optimizes internal operations by assisting call center operators in real time through an AI copilot, maximizing response speed. This omnichannel environment is complemented by advanced capabilities for digitizing and georeferencing field technicians, as well as tools for remote metering and real-time monitoring of multi-brand smart grids, efficiently connecting every service point.
"In an increasingly demanding market, the digitization of the 'last mile' is not a luxury, but the engine of profitability. With our ecosystem, we aim to help utilities automate critical processes with Artificial Intelligence to offer an immediate, efficient, and human response at every point of contact. Therefore, to facilitate this technological leap in the Peruvian market, we have consolidated a proposal that includes the availability of customized pilots and full deployments in less than 10 weeks," stated Gustavo Casaforte, CEO & Founder of Widergy .
To meet the speed demands of local distributors, the technology company highlighted its innovative AI Integration Agent during the event. This tool allows the ecosystem to connect natively with companies' core systems (CRM, ERP, CIS, MDM), drastically minimizing traditional technical effort and accelerating implementation times. This entire infrastructure operated under the highest international security standards thanks to ISO 9001, ISO 27001, and SOC 2 Type II certifications, in addition to its established global partnerships such as AWS Partner Network and Meta Business Partner.
Widergy's technology offering combines deep industry expertise with advanced language modeling (LLM) solutions. This robust infrastructure is supported by a team of over 100 specialists with an impact in eight key markets in the region—including Argentina, Brazil, Chile, Colombia, El Salvador, Guatemala, Peru, and Panama—and is trusted by more than 30 leading utilities seeking to make the leap to digital sustainability.